Privacy Policy

Introduction

Koala Rewards ("KR") closely guards personally identifiable information disclosed to us at time of registration, and at any time during your usage of the KoalaRewards.Com website. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR). We are registered as a data controller with the Information Commissioner's Office. Our registration number is ZA803517.

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of personal data.

Please read this Privacy Policy carefully. By using or accessing the Service, you acknowledge that you have read, understood, and agree to be bound to all the terms and conditions of this Privacy Policy as well as any other membership agreements between you and Koala Rewards applicable to the particular Service you are using or accessing.

If you do not agree to this Privacy Policy and the applicable User Agreement, please exit, and do not access or use, the Service.

E-mails

Upon registering for KoalaRewards.Com, you are choosing to opt-in to our platform and will receive E-Mails from us. E-Mail is sent in both HTML & Plain Text. Our E-Mails remind members to visit our website to accumulate points for surveys, as well as any special offers that Koala Rewards is promoting. You can opt-out of Koala Rewards at any time by using the opt-out link present at the bottom of every E-Mail sent. Please see the "Unsubscribe" section below for alternative ways to unsubscribe.

Information Collected

When you register or provide information to Koala Rewards, Koala Rewards is the sole owner of the data. Koala Rewards does not rent, sell, or share your data with any third party unless we are enforced to do so by a court order from and to the authorities. In order to access Koala Rewards, you must complete our registration process. During this process a new member is asked to provide basic information about themselves. This information enables Koala Rewards to contact the member about the program, as well as to target offers that might be of their interest.

When a member redeems their points with Koala Rewards, the member will be asked to input information necessary for fulfillment of their redemption. This data typically will consist of the member's E-Mail address. The data is used to fulfill the redemption as well as to contact the member if any questions arise when processing the redemption. This information is also used to ensure that members are not engaging in fraudulent activity on Koala Rewards and are abiding by our limit of one account per household.

GDPR

If you are located in Europe, please be advised of the following required by the General Data Protection Regulation:

    1. In its interaction with European Users of the Service, Koala Rewards is a Data Controller such that we are the organization which decides the purposes for which and the ways in which any personal data that we have collected is used.
    2. You agree that we are entitled to obtain, use and process the information you provide to us to enable us to discharge the Services.
    3. Our lawful reason for processing your personal information will be "legitimate interests". Under "legitimate interests" we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.
    4. We will process your persona data in a lawful, fair and transparent manner on only for the legitimate purpose of being able to provide the Service.
    5. We will only request, process and maintain personal information to the extent necessary to be able to provide the Service.
    6. We will process personal information in such a manner that ensures appropriate security of the information, including protection against unauthorized processing and accidental loss.
    7. You may withdraw consent at any time and request that your personal information be erased.
    8. You may request a copy of all personal information maintained about you and request that it be rectified in the event any information is incorrect.
    9. Koala Rewards servers are located in France, and as such, you acknowledge and agree that your information will be transferred to, processed and maintained in Europe.
    10. Koala Rewards maintains all records in their entirety until and unless the User requests account deletion, at which time we will delete all personal information without undue delay.
    11. If you request that we erase your personal information, you will be required to delete your account and will not be eligible to use the Service unless you open another account.
    12. Should you want to request a copy of the information we hold about you, or request that we delete all information, except as required by applicable law, please contact us at: [email protected]

Cookies and Logs

Each time you visit Koala Rewards our website automatically logs the following: IP address, web browser, device fingerprinting, and operating system. We use this information to diagnose problems that may arise when certain visitors come to the Koala Rewards platform. The data is used in aggregate form to see which browsers and operating systems are most popular among Koala Rewards members for us to improve the member's experience with our website. IP address information and device fingerprinting are also used when fraudulent activity arises.

Koala Rewards also uses cookies to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

We use cookies to track how you use our website, to record whether you have seen specific messages we display on our website, to keep you signed in our site, and to record your answers to surveys and questionnaires on our site while you complete them.

You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.

Third parties cookies

This website uses Pollfish web plugin. Pollfish is an on-line survey platform, through which, anyone may conduct surveys. Pollfish collaborates with Developers of applications for smartphones and website owners in order to have access to users of such applications/websites and address survey questionnaires to them. This website uses and enables Pollfish cookies. When a user connects to this website, Pollfish detects whether the user is eligible for a survey. Data collected by Pollfish will be associated with your answers to the questionnaires whenever Pollfish sents such questionnaires to eligible users. For a full list of data received by Pollfish through this website, please read carefully Pollfish respondent terms located at https://www.pollfish.com/terms/respondent.

By using this website you accept this privacy policy document and you hereby give your explicit consent for the placement of a Pollfish cookie in your system and the processing by Pollfish of the aforementioned data. Furthermore, you are informed that you may disable Pollfish operation at any time by using the Pollfish “opt out section” available on Pollfish website or by disabling “third party cookies” from your browser's settings. We once more invite you to check the Pollfish respondent's terms of use, if you wish to have more detailed view of the way Pollfish works.

Apple, Google and Amazon are not a sponsor nor are involved in any way in this contest/draw. No Apple products are being used as prizes.

Unsubscribe

If a member would like to opt-out of Koala Rewards, it is very easy, and there are many ways to opt-out. The first way is to click on the "opt-out" link on the bottom of any E-Mail message we send to the member. This one-click opt-out process is fast and immediate. Members can also contact the customer care team at support (at) koalarewards.com. Manual unsubscribe requests sent via E-Mail are processed within 24 to 72 hours.

If you opt out, we may still send you non-marketing emails. Non-marketing emails include transactional emails about your accounts.

Outside Links

Koala Rewards links to other websites on the Internet, and we are not responsible for the content or privacy policies of such websites. Members should be aware when they leave our website to read the privacy policies contained on other websites. The privacy policy on this page is only applied to KoalaRewards.Com

Security

Koala Rewards takes every action to protect members information. We require you to set a password to access your data on our website, and offer you the ability to login every time you visit the website. We protect your data offline as well. Koala Rewards servers are also maintained in a secure and professional environment.

Your personal information is encrypted in our server system using up to date industry standards. However, no company can fully prevent security risks. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at [email protected].

Review of this privacy policy

We may update this privacy notice from time to time as necessary. Even though every effort will be made to inform you about changes to this privacy policy, it is your responsibility to check back frequently to see any updates or changes to our privacy policy. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.


Last Updated 26.06.2022