1. Members of Koala Rewards must be at least 18 years of age or older, or 13 or older with parental permission. A member under the age of 18, states that their parent has given them explicit permission to join Koala Rewards.
2. You must reside either in the United Kingdom, United States or Germany in order to be a member of Koala Rewards. All other countries and territories are not eligible to be members of the platform.
3. Members are allowed to have one account per household. Multiple accounts in a single household are not permitted. Members can only have one account per computer or Internet connection.
4. Members can only access Koala Rewards and their account from their own personal device and Internet connection. The use of a public or shared computer, VPN, proxy server, or public Internet connection is not allowed, and members risk account termination for doing so.
5. If a member’s account becomes compromised, Koala Rewards will make every effort to remedy the issue. Security is the sole responsibility of the member, and member may be held accountable for actions taken on their own account. Be sure to use a password that is not easily guessed, and change it frequently.
6. Koala Rewards is under no obligation to provide members with any minimum or maximum amount of point earning opportunity. Koala Rewards makes no promises or guarantees in the amount of points or money that members can earn on Koala Rewards.
Account Termination and CancellationA member’s account can be terminated and all earned points and pending rewards forfeited including, but not limited to, the following reasons.
1. A member violates any part of this Terms of Service document.
2. A member attempts to circumvent fraud prevention measures or earns points without actually completing a survey.
3. A member is determined by Koala Rewards to be suspected of fraudulent activity on their account.
4. A member posts information online that tells other people how to complete surveys in order to earn points and encourages fraud.
5. A member can cancel their account by sending an email to support [at ] koalarewards.com. All earned points and any pending rewards will be forfeited immediately upon termination. This action is not reversible and all points and rewards will be lost.
6. If a member decides to terminate or cancel their account and later states it was a mistake, member would have to register again for Koala Rewards. Any earned points and pending rewards will not be reinstated, as member is given ample chance to not confirm said cancellation.
Other Terms1. A member cannot transfer their account to any other person.
2. Member can opt-out of individual survey invites. Changes to preferences take 72 hours to propagate to all servers.
3. Member will still receive Koala Rewards newsletters and other types of general email from Koala Rewards.
4. Member agrees that emails received are not commercial emails, as member has agreed to receive such mail at time of registration by agreeing to this Terms of Service Agreement.
5. A member of Koala Rewards is not an employee, stockholder, or any other vested interest in Koala Rewards. A member of Koala Rewards would have the relationship of an independent contractor.
Crediting of Points1. Koala Rewards is responsible for issuing points to member’s accounts for completing surveys and offers. Members cannot contact the advertisers of Koala Rewards regarding points crediting.
2. Members can only complete surveys and offers which they have never completed in the past, either through Koala Rewards, another website, directly, etc.
3. Koala Rewards is not responsible for any typos present on our website. This includes, but is not limited to, misrepresenting the point value of a survey presented.
4. Koala Rewards can change the point value of a survey at any time, with or without notice to members.
5. Members must complete surveys and offers which they have a real interest in. If a member fraudulently participate in surveys or offers only to collect the point reward offered, member risks having account terminated for fraudulent behavior and will forfeit all points and rewards.
6. Members must provide valid information to partner websites. Any false information submitted by member to a survey, etc., will have member’s account terminated for fraud.
7. Koala Rewards does not guarantee that all surveys will track and credit successfully. If a member completes a survey, etc., and does not receive point credit, member is encouraged to contact the Koala Rewards team to start an investigation.
8. Member understands that there can be a delay in the crediting of member accounts for completed surveys, offers etc. through the Koala Rewards website.
9. Our partners provide Koala Rewards with reporting information that is used to credit all valid transactions to accounts. Koala Rewards will not be held responsible or liable for the delays or failures to credit accounts in such an event that the partner fails to provide Koala Rewards with proper reporting information.
10. If the partner fails to properly report various transactions to Koala Rewards, Koala Rewards is not responsible for any lost points that can arise from the particular situation.
11. Koala Rewards shall not be liable for any damages and/or losses that can result from participating on the Koala Rewards website.
12. Sometimes a survey will redirect a member to a different website than expected. If this occurs, member should not complete the survey, as redirected link do not qualify for point credit.
13. All surveys and offers on Koala Rewards are to be completed one-time only unless otherwise stated in the description.
14. If Member completes a Shopping Transaction, but later returns the item, applies an invalid coupon code or created an invalid order or Merchant reports to Koala Rewards that Member did not use Koala Rewards Link, Koala Rewards reserves the right to reverse all points awarded on the particular transaction. If Koala Rewards partner reports are adjusted to a different amount than originally credited to Member, Koala Rewards will adjust Member's account to match Koala Rewards Partner Reports.
Point Redemption1. Points do not have a cash value and cannot be transferred or sold. Koala Rewards reserves the right to limit the number of available rewards at any time for any point redemption section.
2. Once a member redeems points for a reward, member cannot change and/or cancel the redemption. All redemption requests are final.
3. Each redemption is verified to ensure the Member did not violate any parts of this agreement as well as verify all transactions against Koala Rewards Partner Reports to ensure Koala Rewards was properly credited for each transaction.
4. All point redemptions are processed by Koala Rewards. Members should not contact partners on Koala Rewards regarding redemption fulfillment.
5. Koala Rewards does not charge any extra fees for redemptions. Koala Rewards is not responsible for any additional fees incurred, including but not limited to: PayPal fees, gift card inactivity fees, etc.
6. In order to request a redemption on Koala Rewards, member must have at least 5000 points in their account.
7. If a member’s reward is returned to us as undeliverable, Koala Rewards will contact member to have it reissued. For electronic redemption items, there is no fee.
Koala Rewards Reserved Rights1. Koala Rewards can update its Terms of Service at any time, with or without notice to members. Members are encouraged to regularly check the terms and condition page.
Indemnification1. Use of the Koala Rewards website is provided on an "as-is" basis with no warranties.
2. Use of the Koala Rewards website is at the member's risk. Koala Rewards makes no warranties of any kind for interrupted services, software glitches, or human error.
3. Koala Rewards cannot be held responsible for damages and/or losses that can result from using the service.
4. If any provision of this agreement shall be held or made invalid or unenforceable by a court decision, statue, rule, etc., the remaining provisions of this agreement will remain in full force and effect.
Last Updated 26.06.2022